Deposit & Refund Policy

1. Booking Deposit

A 50% deposit is required at booking to reserve your date and items, paid through Stripe. Your date is not held until this deposit is paid.

2. Damage Deposit

A refundable damage deposit is collected at booking, separate from the booking deposit. Calculated as 15% of your total rental order, with a $250 minimum and $500 maximum. If all items are returned in the same condition (normal wear excepted), the full damage deposit is refunded. Refunds issued within 72 hours of return/drop-off, once items are inspected. If items are damaged, missing, or returned late, costs are deducted from the damage deposit first.

3. Balance Payment

The remaining balance (50%) is due 7 days before the event date, paid through Stripe.

4. Cancellation Windows

45 or more days before the event: full refund of the booking deposit. Less than 45 days before the event: the booking deposit is forfeited (non-refundable); no further payment is owed since the balance isn't due until 7 days before the event. The damage deposit is unaffected by cancellation timing and is refunded in full whenever a booking is cancelled.

5. Weather and Emergency Exceptions

If a covered event is cancelled due to severe weather or another genuine emergency, we will work with you in good faith — typically offering a credit toward a rescheduled date. Each situation is reviewed individually.

6. Damaged, Lost, or Late Items

Damaged items: repair cost, or full replacement cost if repair isn't possible, deducted from the damage deposit first. Lost or unreturned items: charged at full replacement cost. Late returns without prior arrangement (Will-Call and Curbside orders): $50 per day late. Any amount beyond the damage deposit is billed separately.

7. How to Request a Cancellation or Refund

Email or call us with your name and event date:

• Email: toastandtableeventrentals@gmail.com
• Phone: (480) 725-7053

8. Questions

If you have questions about this policy before booking, contact us at the information above.